Lori
Mitchell
1440 Hemlock
Ave.
San Mateo, CA 94401
650-343-4413 (home)
650-954-7533 (cell)
LoriMitch2001@Yahoo.com
Computer Skills
 |
Microsoft Word |
|
Microsoft Excel |
|
Windows 98, NT, 2000 |
|
Lotus Notes |
|
Microsoft Exchange and Outlook |
|
HTML |
|
Homesite |
|
Dreamweaver |
Testing,
Reviews and Analysis
...........................................
|
e-Commerce: Microsoft SiteServer, Intershop, IBM Net.Commerce |
|
CRM/SFA: Goldmine, ACT, Entice, Maximizer |
|
Project Management: Bricsnet Project Center, WebProject, Framework Active Project, WelcomHome |
|
e-Learning: Trainer 5, Asymetrix ToolBook, Lotus LearningSpace |
|
Groupware: Lotus Notes, MS Exchange, Novell Groupwise |
|
Web Site Analysis: WebTrends |
Professional Objective
Technical Writing position that will utilize my experience in testing, analysis and research for publishing in the computer industry and end user support in an IT department. Proven ability to manage multiple tasks and meet tight deadlines also a collaborative team player and conscientious individual contributor. Accomplished writing, analytical, and usability testing skills.
Work History
Freelance
Technology Analyst/Writer
March 2001 – Present
Researched,
tested, and wrote reviews and analyses for computer trade publications.
Focus areas have included web-based tools such as collaboration, workgroup
and e-learning.
Articles include:
- Managing handhelds in the enterprise – InfoWorld
- e-Learning action plan – InfoWorld
- SiteScape Forum and MindAlign Reviews - InfoWorld
Work.com
– Redwood City, CA
Senior Technology Producer
Jan.
2001 – March 2001
Researched
and reported on the application service provider market for Work.com,
a business portal from Excite and Dow Jones. Interviewed vendors, vendor
clients and industry analysts for writing case studies and feature stories
published under my byline.
- Interviewed vendors, vendor clients and industry analysts
- Case studies and feature stories included SFA and e-commerce ASP’s
InfoWorld
– San Mateo, CA
Senior Analyst
Feb.
1996 – Dec. 2001
Researched,
tested, and wrote reviews, analysis and action plans for the End User/
Intranet-I-Commerce sections. Contributed to the pitch process for new
story coverage and content ideas. Beat coverage included web-based workgroup
tools, web-based project management, auctions and portals.
- Wrote product reviews and feature stories
- Co-wrote a weekly RX Test Center column
- Wrote
comparison reviews on web-based project management, e-commerce
and e-learning solutions - Led other analysts in the testing process
PC Week/ZD
Labs – Foster City, CA
Senior Technical Analyst
July
1992 – Feb. 1996
Wrote
reviews on database tools as well as tested and evaluated networking products
for various Ziff Davis Publications.
- Led several networking projects including a video server review
- Created testing methodologies for various Client/Server products
- Published Client/Server product reviews on a weekly basis
US Sprint
- San Mateo, CA
Senior Client Support Analyst
Feb. 1984 – Feb. 1992
Provided
end user support on desktop machines for the Pacific Division.
- Installed and maintained over 100 PCs
- Acquired Network Administration duties for a Novell Network
- Created a user-friendly application using dBase IV for tracking personnel training information
Education/ Training
College of San Mateo - Computer Science Program
Lotus Administrator Training – 1996
MS Exchange Administrator – 1996
Online Portfolio/Writing Samples
www.InfoWorld.com
search
for "Lori Mitchell" in the test center category